Aldrin Castillo
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Recent activity by Aldrin Castillo-
What happens if my lounge voucher doesn’t work or is invalid?
Not yet followed by anyone You may reach out to the SmartDelay 24x7 Hotline through the Telephone line at 0203 725 1601 or through Email at smartdelaysupport@collinsongroup.com.
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How will I receive my lounge voucher?
Not yet followed by anyone When you are entitled to an airport lounge voucher, you will receive an SMS notification including a link to your lounge voucher/s, along with an email with a PDF ...
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Will my travel companions also have lounge access if they are not subscribed to Jetpac?
Not yet followed by anyone In the event of a flight delay, you are entitled to lounge access for up to 2 travelers (you and 1 other companion) if you're subscribed to Jetpac Lite, or up to 6...
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Under what circumstances will I be eligible for lounge access?
ot yet followed by anyone You are eligible for lounge access in the event that your flight is delayed for more than 60 minutes.
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How can I get lounge access if my flight is delayed?
Not yet followed by anyone Once you've booked your flight, register your flight details on the Jetpac Global app before your flight departure time. If your flight is delayed, you will receiv...
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How can I find out about lounge policies and services?
Not yet followed by anyone Each individual lounge has its own policies and services. To find out more about a lounge, you can search online at https://loungefinder.loungekey.com/Pass.
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Do I need to register for a child?
Not yet followed by anyone Each individual lounge has its own policies on the admission of children. Please check the policies of the lounges at the airport you are flying from to determine ...
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How do I gain access to the lounge at the airport?
Not yet followed by anyone You must present the QR code you received in your email or SMS for entry. You may also be required to present your boarding pass and passport for verification.
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What if the announcement at the airport does not match the information provided by the airlines?
Not yet followed by anyone The benefit will only be issued if the airline accurately reports the announcements to FlightStats. If this does not occur, the delay or cancellation is not ...
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Under what delay circumstances is a delay benefit not provided?
Not yet followed by anyone There is no restriction on permissible circumstances for a delay. A benefit will be provided as long as a flight is formally reported by the airline as a qualifyin...