Airport Experience & Lounge Passes
- Are children allowed in the lounge?
- Can my lounge voucher be re-sent if I accidentally delete the email/attachment?
- Why was I denied entry to a lounge?
- Can more than one person enter a lounge on the same lounge voucher?
- For how long will my lounge voucher be valid?
- What happens if my lounge voucher doesn’t work or is invalid?
- How will I receive my lounge voucher?
- Will my travel companions also have lounge access if they are not subscribed to Jetpac?
- Under what circumstances will I be eligible for lounge access?
- How can I get lounge access if my flight is delayed?
- How can I find out about lounge policies and services?
- Do I need to register for a child?
- How do I gain access to the lounge at the airport?
- What if the announcement at the airport does not match the information provided by the airlines?
- Under what delay circumstances is a delay benefit not provided?