Aldrin Castillo
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Recent activity by Aldrin Castillo-
If I register myself and an additional passenger, can my additional passenger utilise the benefit without me being physically present at the lounge?
Not yet followed by anyone All benefits issued will be sent to you, you may then choose to send it to your registered additional passenger
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What name format should I use to register my flight?
Not yet followed by anyone Please use the same name format you used to book your flight. This is required to ensure the name on your lounge pass (if applicable) matches the name on your boa...
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What personal information will be captured and stored during registration?
Not yet followed by anyone During registration the following information will be captured and stored in secure servers: Customer and accompanying passenger(s) name Customers email address C...
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When can I register my flight?
Not yet followed by anyone You can register at any time once a flight has been scheduled (typically up to 364 days in advance) and no later than the flight's scheduled departure time.
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Which flights can I register for?
Not yet followed by anyone SmartDelay is built to track almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly. Y...
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How does the free lounge access in case of flight delay work?
Not yet followed by anyone Vacations are meant to be stress-free. So escape the stress of flight delays with complimentary access to over 1,100 airport lounges worldwide. Simply register yo...
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How is a delay calculated?
Not yet followed by anyone Delays are based on ‘gate’ delay reporting from airlines and airports to FlightStats (our third party flight data tracker). Should FlightStats report a qualifying ...
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How does SmartDelay work?
Not yet followed by anyone You register your flight with the SmartDelay service before travelling. If the airline announces a delay that meets or exceeds the qualifying delay threshold or yo...
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What is SmartDelay?
Not yet followed by anyone SmartDelay is a unique service that offers complimentary airport lounge access in the event of a flight delay or cancellation.
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Can I request for a payment delay?
This is not possible at the moment. Please reach out to us if this is needed.