eSIM activation on Apple Phones

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The following steps list out how to activate an eSIM on Apple iOS phones via scanning a QR Code. Note that the instructions may differ if your apple device is on iOS 15 or iOS 16.

SECTION 1: ESIM COMPATIBILITY

Let’s start with ensuring your device is eSIM compatible here.

 Here are a few things for you to take note of before we begin.

 ✅ Ensure you have a stable internet connection.

 ✅ Avoid interrupting the installation process.

 ✅ Scan the QR Code from another device with your phone.

SECTION 2: INSTALL ESIM

Step 1: Go to “Settings” > “Mobile Data” > Refer to the table below.

iOS 15	iOS 16
Select "Add Data Plan".	Select "Add eSIM".

Step 2: Refer to the table below.

iOS 15	iOS 16
The QR code scanner will be launched directly.	Select the "Use QR Code" to launch your phone camera QR code scanner.

Step 3: Open the eSIM QR code we sent to your email using another device that is different from the phone that you are trying to install the eSIM into and scan the QR code.

💡 TIP: Search for an email with the subject "Here comes your Jetpac eSIM!" in your inbox.

Step 4: Refer to the table below.

iOS 15	iOS 16
Select "Add Data Plan" > "Continue".	Select "Activate eSIM" > "Continue".

📍 Alternatively, you may also choose to open your phone camera to scan the QR code and select "Continue" > "Add eSIM" for iOS 16 or "Add Data Plan" for iOS 15.

Step 5: Tap on the second "Label" button option to open a list of suggested labels (e.g. Secondary, Business, Travel).

Step 6: Select a suggested label, e.g. Secondary or Travel, and tap on "Done". You may choose to create your own custom label as well.

Step 7: For the next three setting options, select the "Primary" label option for all three settings if you are still planning to use your personal SIM in your home country. 

• Default Line
• iMessage & FaceTime
• Mobile Data

💡 TIP: Only choose your new eSIM plan as the default label for Mobile Data when you are travelling and do NOT turn on “Allow Mobile Data Switching” to avoid extra charges to your other lines.

SECTION 3: TURN ON YOUR ESIM WHEN YOU ARE TRAVELLING

3.1 Turn on the Data Plan

Step 1: Go to “Settings” > “Mobile Data” > Select the new eSIM Data Plan and ensure that the new eSIM Data Plan is toggled “On”.

3.2 Turn on Data Roaming

Step 1: Go to “Settings” > “Mobile Data” > select the new eSIM Data Plan under "SIMs" or “Data Plans”.

Step 2: Ensure that the “Data Roaming” option is toggled "On".

3.3 (Optional) Check the Network Connection

Step 1: As the eSIM will automatically latch onto a supported network, if you would like to choose a network of your preference, go to "Network Selection" and choose from the list of supported networks found here.

If you are not able to use the data, you can refer to the article here for the troubleshooting steps.

How do I know if my eSIM is active?

On iPhone, you are able to name your SIM cards, such as primary (P), secondary (S), and so on. 

Example: Here, on the top left hand corner, you can see that the secondary (S) eSIM is active, and primary (P) physical SIM is inactive.